Privacy Policy

Last Updated: August 2, 2026

At Morocco Camel Trekking, we respect your privacy and want you to feel confident when using our website or booking one of our tours. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the choices you have when you contact us or book one of our camel treks, desert tours, day trips, or private tours in Morocco.

By using our website or booking one of our services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Morocco Camel Trekking is a locally owned tour operator based in Marrakech, Morocco. We specialize in camel trekking, Sahara Desert tours, luxury desert camps, private tours, day trips, and tailor-made travel experiences throughout Morocco. Morocco Camel Trekking is operated by Merzouga Activities Sarl.

2. Information We Collect

We collect only the information necessary to respond to your inquiries, organize your trip, and provide our services safely and efficiently.

Personal Information

When you contact us or submit a booking request, we may collect:

• Full name
• Email address
• Phone number
• WhatsApp number
• Country of residence
• Travel dates
• Number of travelers
• Tour preferences
• Special requests
• Messages you send through our contact forms or by email

Booking Information

When confirming your reservation, we may request:

• Hotel or riad pickup details
• Flight information
• Emergency contact details
• Passport information when required by accommodation providers or Moroccan authorities

Health Information

You may choose to share information that helps us organize your trip safely, such as:

• Food allergies
• Dietary requirements
• Mobility limitations
• Medical conditions relevant to your trip

We use this information only to help provide a safe and comfortable travel experience.

Payment Information

Payments are processed securely through trusted payment providers. Morocco Camel Trekking does not store your complete credit or debit card details.

Automatically Collected Information

When you browse our website, we may automatically collect technical information, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of your visit
• Referral source
• Cookies and analytics data

3. How We Use Your Information

We use your information to:

• Respond to your inquiries
• Confirm and manage bookings
• Organize tours, transportation, and accommodation
• Provide customer support before, during, and after your trip
• Improve our website and services
• Comply with legal and regulatory obligations
• Prevent fraud and protect our business
• Send promotional emails only with your consent, where required

We never sell, rent, or trade your personal information.

We process your personal information only when necessary to provide our services, comply with legal obligations, protect our legitimate business interests, or with your consent where applicable.

4. Sharing Your Information

To provide the services you book, we may share relevant information with trusted partners, including:

• Local guides
• Camel handlers
• Desert camps
• Hotels and riads
• Licensed transportation providers
• Payment processors

We share only the information necessary to deliver your booked services.

We may also disclose information when required by law or when necessary to protect our legal rights.

5. Photos and Videos

During our tours, we may occasionally take photographs or videos for use on our website, social media pages, or other marketing materials.

If you prefer not to appear in photographs or videos, simply let your guide know before or during your tour, and we will respect your request whenever reasonably possible.

6. Cookies

Our website uses cookies to:

• Improve website functionality
• Remember your preferences
• Measure website performance
• Analyze visitor behavior
• Enhance your browsing experience

For more information, please read our Cookie Policy.

7. Data Security

We use reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

While we take data security seriously, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. Data Retention

We retain your personal information only for as long as necessary to:

• Complete your booking
• Provide customer support
• Comply with legal, tax, and accounting obligations
• Resolve disputes
• Enforce our agreements

When your information is no longer required, it is securely deleted or anonymized.

9. Your Rights

Depending on your country of residence, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• Request a copy of your personal data
• Lodge a complaint with the appropriate data protection authority

To exercise any of these rights, please contact us at:

morocco.cameltrek@gmail.com

10. International Visitors

Our website is available worldwide. If you access our website from outside Morocco, your personal information may be transferred to and processed in Morocco for the purpose of providing our travel services.

11. Children's Privacy

Our tours are suitable for travelers of all ages. However, bookings involving children must be made by a parent or legal guardian.

We do not knowingly collect personal information directly from children without appropriate parental involvement.

12. Third-Party Websites

Our website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be published on this page together with the revised "Last Updated" date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

We're always happy to answer your questions and help you understand how your personal information is protected.